IRCTC's AskDisha 2.0: AI Chatbot Streamlines Train Ticket Booking, Refunds, and Information Access

To streamline the process of booking train tickets and accessing various rail-related services on the Indian Railways Catering and Tourism Corporation (IRCTC) platform, Indian Railways offers an AI chatbot called AskDisha 2.0. This chatbot provides a suite of features, including ticket booking, refund status updates, and essential information retrieval.

Here's a comprehensive overview of the IRCTC's AI chatbot.

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction TO Seek Help Anytime, is an AI and machine learning-powered chatbot developed by CoRover.AI. It supports Hindi, English, and Hinglish, and is accessible on both the IRCTC mobile app and website.

This chatbot simplifies interactions with the train ticket booking platform by enabling users to book tickets, check PNR status, cancel tickets, and perform other actions through simple commands.

Furthermore, AskDisha 2.0 supports voice commands, allowing users to access services hands-free.

Services Supported by AskDisha 2.0

AskDisha 2.0 offers a wide array of services, including:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

How to Access AskDisha 2.0

AskDisha 2.0 is conveniently available on both the IRCTC website and mobile app.

Accessing AskDisha 2.0 via the IRCTC Website:

1. Visit the official IRCTC website.
2. Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
3. Enter your query in the text box or use the microphone icon for voice commands.

Accessing AskDisha 2.0 via the IRCTC Mobile App:

1. Download the IRCTC Rail Connect app on your smartphone.
2. Find the AskDisha 2.0 icon within the app.
3. Type or speak your query to begin.